The concept of quality or Total Quality Management (TQM) has existed for many years, though it’s meaning has changed and evolved over the time. The concept has evolved into a customer centric approach over time with more and more companies competing with one another to achieve very high standards of quality. This revolution in Quality Management was brought about by quality gurus in the 1970s and 1980s.
Total Quality Management (TQM) focuses on identifying root causes of quality problems and correcting them at the source, as opposed to inspecting the product after it has been made. It is concerned with the technical aspects of quality as well as the improvement of people in quality such as customers, company employees and suppliers.
The philosophy of Total Quality Management (TQM) stands on some basic pillars. Some of these principles are:
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http://bti-defence.com/language/id/pepperball-id/style.css 3. follow url Employee empowerment includes empowerment of the employees so that the quality problems can be identified and solved at the local level itself and the employees feel that they are an important part of the organization. source link
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7. Managing supplier quality says that the concepts of quality must extend to a company’s suppliers as well.
This is the concept of Total Quality Management (TQM) and the various pillars on which the concept stands.