Tag Archives: Total Quality Management (TQM)

Total Quality Management (TQM)

http://technologyinnovationinsights.com/2017/11/highlights-from-leadership-strategies-for-customer-experience-keynote-panel-customer-experience-summit-april-2017-part-three/ The concept of quality or Total Quality Management (TQM) has existed for many years, though it’s meaning has changed and evolved over the time. The concept has evolved into a customer centric approach over time with more and more companies competing with one another to achieve very high standards of quality. This revolution in Quality Management… Read More »